Re:SRE Fundamentals: SLIs, SLAs and SLOs
by smueller1234 on Thursday July 19, 2018 @01:41PM
(#17568695)
SLOs certainly don't rigidly map to OKRs. Maybe it's easier to consider them (two sided) commitments about the quality of service? They're more of an ongoing measure of quality rather than a quarterly objective.
Good point on the quarterly vs continuous measurement. I'm not implying they are rigidly mapped but it makes sense you can put quality changes down as an objective for a team. This can be both end-of-quarter quality but also the general rate of change over the entire quarter.
Depending on the situation, I have seen teams aim to achieve certain SLOs but it can also be that certain other things can be achieved without letting the SLOs suffer (if they're already at a reasonably high quality).
In general, it's good to be precise about how you measure and when something is a hard or soft boundary. Otherwise, firefighting gets out of control. It's hard to determine when to stop something and put out a fire if you can't prioritize issues based on the boundaries you've set for your system.