Ordered a TV from Amazon the same way. The dudes said it was not their job to actually put it on the stand despite paying for and ordering white glove delivery. Had to do it myself with a friend later as it was too big to put up alone. This was about ten years ago. In retrospect, I should have known better who I was dealing with, but like most people here, I was ignorant of what Amazon was really like. This is minor compared to all their other shit.