I noticed that in the article, Joly gave back the employee discount and said it was a big morale booster. I think morale is important, especially for retail. Employees run the business, and store floor employees are the face of the business.

I've gone to Best Buy mainly for store pickups - but generally a good experience. One time I was there for pickups, and in general looking for a new vacuum cleaner...so I wandered over there. An employee approached me with a positive demeanor and asked if I had any questions, and even asked if I wanted a demo. I gently declined, she said I can find her if I have any other questions and she didn't bother me.

I didn't buy my vacuum cleaner from there...I found a clearance at Walmart that had great reviews. But if I wanted to buy one at retail value (or at least, non-clearance price) I'd go to Best Buy...good customer service, and they'll match anyone.

Happy employees = good business. I work for a big company, and management always does surveys. One of the biggest complaints is we don't get free coffee. The executives addressed it and responded...no free coffee. Would you rather want free coffee, or hire more employees? (funny thing is we're not hiring)