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Re:Best Buy Is Thriving in the Age of Amazon by zwieback on Thursday July 19, 2018 @11:07AM (#17566978)
I was asking myself the same question - maybe that field customer service and human contact are what makes BB compete effectively with Amazon?
Re:Best Buy Is Thriving in the Age of Amazon by classichasclass on Thursday July 19, 2018 @11:10AM (#17567022)
Maybe, but the choice of words implied that there was some limit on their aspirations. However, she seemed to do very well in the field and clearly represented a competitive differentiator. I'm sure Amazon is taking notes.