Great point! I hope people working on Indian government websites are also reading this. Most of them are far from "user-friendly". Things have improved a lot in recent years(based on my experience on the new IRCTC website and the Aadhar website). But earlier, almost all of them were just "horrible". Some still are, for example: https://www.incometaxindiaefiling.gov.in/home. I hope user experience is taken seriously by developers and the government. Unlike Facebook, these sites do more than just provide some service. Messed up UI and non-compatibility can cause ridiculous delays in getting government work done.