As someone who previously worked in the government of an American state known for its bureaucracy and corruption, there are a lot of people on the inside who dislike bad processes and bad apples just as much as users do, but they're not empowered to do so, either through inertia or lack of funding or whatnot.

The quintessential examples are transportation departments and urban planners. A lot of them are aware of newer developments in those fields, and that the current paradigms are problematic and misguided. But rocking the boat will just result in the status quo and leave the person without a job and no references for any future ones, especially if it is potentially unpopular.