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A comment on Why Gov.uk content should be published in HTML and not PDF. Parent comment

Re:Why Gov.uk content should be published in HTML and not PDF by hrktb on Monday July 16, 2018 @02:49PM (#17543888)
Both are customers though. As long as there is paying tier on the end user side, it is also a customer who has a presence in the decision that are made.

To Google’s credit, Youtube Red for instance goes in that direction. Same for Google Suite customers, Google Play users etc.

Of course the power balance is tipped toward the companies who are willing to pay more, but that’s a balance, and not a one sided relation.

For facebook I think the picture is darker, but then that’s facebook afterall.

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Re:Why Gov.uk content should be published in HTML and not PDF by darth_mastah on Monday July 16, 2018 @07:48PM (#17546148)
The paying tier are customers (sort of). All the rest are product. It's quite a specific product, because it has to be seduced and tempted by perceived benefits to forfeit its privacy, but still a product it is.
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