Even his attempt to relate his own experiences was pretty poor. He was a grill man, which had some modicum of skill that a fast food patron would pay for. Unlike a decade ago, most people have grown accustomed to data entry on a machine. Progressing to a self-serve order kiosk, or even order on a phone and send it to the restaurant before you step in is inevitable.

Some of the McDonalds do offer table service. If this CEO is bleeding-heart about young labourers that he employs could simply retrain them for that task and/or convert them to kitchen staff to better handle the foot + drive through traffic.

But at the end, this is merely a fluff piece about how minimum wages are bad.

It was an article written by the CEO of McD!

Former CEO, but yes.

Someone conceived in a McDonalds restroom the last time he was its CEO would almost be able to drink legally in most US states now. The US was in the middle of an economic boom in 1997. He does not have a relevant perspective.

In other words, he's retired. [0][1]

[0] https://www.forbes.com/sites/edrensi/#1d054af5bf6f [1] https://en.wikipedia.org/wiki/Ed_Rensi

I think there's a big difference between "he was CEO 20 years ago" and "he does not have a relevant perspective".

He has at least as relevant a perspective as any commenter here, though of course I believe he has way more relevant experience, having been the CEO of McDonalds. If you think he didn't face anything like these kinds of issues, you're wrong.

> the author is under the impression that it's still possible to go from working the register to CEO.

Unlikely? Of course, but definitely possible.

Someone's probably done a study of changes in the odds of this happening over the years.

I'm not saying the odds are high. I'm just saying it is in fact possible.