One suspects that businesses in general have tilted too far towards having highly paid professionals doing everything self-service just because they can and the costs are sort of hidden.

Playing travel agent for an hour suddenly makes a lot less sense when it keeps you from billing out at $500/hr. for some client.

ADDED: The one time I did some legal work (for an expert witness report) the ticking clock made me very aware of what was a good use of my time and what wasn't.