Re:Why you should not use Google Cloud
by gcpsupport on Sunday July 01, 2018 @09:22PM
(#17438721)
I work here in Google Cloud Platform Support.
First, we sincerely apologize for the inconvenience caused by this issue. Protecting our customers and systems is top priority. This incident is a good example where we didn’t do a good job. We know we must do better. And to answer OP’s final message: GCP Team is listening.
Our team has been in touch with OP over what happened and will continue digging into the issue. We will be doing a full review in the coming days and make improvements not only to detection but to communications for when these incidents do occur.
Re:Why you should not use Google Cloud
by seanvk on Monday July 02, 2018 @03:00AM
(#17439787)
I think it starts with ensuring that you have staff that actually review an action before it takes place. Relying on automation can be catastrophic for someone like OP.
First, we sincerely apologize for the inconvenience caused by this issue. Protecting our customers and systems is top priority. This incident is a good example where we didn’t do a good job. We know we must do better. And to answer OP’s final message: GCP Team is listening.
Our team has been in touch with OP over what happened and will continue digging into the issue. We will be doing a full review in the coming days and make improvements not only to detection but to communications for when these incidents do occur.