Seven steps to remarkable customer service

Re:Seven steps to remarkable customer service by staunch on Tuesday February 20, 2007 @07:18AM (#174)

A bit of a different perspective to some of what Joel wrote. http://positivesharing.com/2006/07/why-the-customer-is-always-right-results-in-bad-customer-service)

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Re:Seven steps to remarkable customer service by xinroman on Monday April 02, 2007 @05:23PM (#8334)

Yeah, but I think Joel's main point was not to outsource customer service people. There's definitely something to be said for working for someone who gives you the trust and freedom to make independent decisions, even when that means losing a customer (as someone who used to bartend, I was happy to get rid of a few) but if you're not close to the company than there's just no way that can work.

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Re:Seven steps to remarkable customer service by akkartik on Tuesday February 20, 2007 @01:58PM (#187)

All valid, but notice that Joel makes no comment about feature feedback from customers, only bugfix requests.

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