Re:How faking your feelings at work can be damaging
by philwelch on Wednesday June 20, 2018 @01:27PM
(#17357494)
It probably helps to think about customer service jobs not as "faking your emotions" or "being inauthentic" but as acting. If you're an actor in a play, your genuine feelings towards the other actor don't really matter: if you're supposed to yell and scream at them or have a sword fight, you do that, and if you're supposed to kiss them, you do that.
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Re:How faking your feelings at work can be damaging
by tw1010 on Wednesday June 20, 2018 @01:32PM
(#17357551)
There are huge incentives to denying that that is what most socially capable adults do (and spend so so much time thinking about and mastering), so you admitting this is a huge service to all of us for whom it took longer than normal to realize. Thanks!