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A comment on How faking your feelings at work can be damaging. Parent comment

Re:How faking your feelings at work can be damaging by watwut on Wednesday June 20, 2018 @12:14PM (#17356729)
I think you got it other way round. The customer service is supposed to keep feelings for themselves and smile nicely, no matter how much they find customer unsympathetic. Yes, they are supposed to deliver. The programmer can went his frustration over requirements pretty much at will.

I don't know what exact objectivity would waiter deliver. Besides, you can be objective without being disrespectful, unless you are one of those people who use "objectivity" as euphemism for angry ranting.

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Re:How faking your feelings at work can be damaging by lainga on Wednesday June 20, 2018 @12:21PM (#17356800)
Sorry. I was thinking "customer" in the context of drawing up requirements for a project. Often with the PM over your shoulder insisting that yes, you can do everything the customer is asking for, no problem.
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Re:How faking your feelings at work can be damaging by watwut on Wednesday June 20, 2018 @12:40PM (#17356973)
That is lying. I know we habitually call it by various euphemisms, but in fact, it is lying. There is also lying about estimates later in process (because usually requirement themselves would not be problem, if price and estimations were higher).
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