Re:Amazon Is Complicit in Online Sales of Counterfeit Goods:...
by jjeaff on Saturday June 16, 2018 @07:04PM
(#17329972)
Although I don't know if this has been tested, I'm not so sure that manufacturers can so easily weasle out of a warranty for a product simply because it was labeled for sale in another country.
https://www.consumerreports.org/cro/magazine/2013/05/the-wor...
You have expressed and implied warranty rights on products, regardless of what their actual warranty paperwork days.
Re:Amazon Is Complicit in Online Sales of Counterfeit Goods:...
by fencepost on Saturday June 16, 2018 @10:14PM
(#17330573)
It may not be that there's no warranty, it may be that it's in the country the product was designated for. If I buy a South Korea only Samsung product, they may say "call the warranty number in Seoul to arrange to ship it to the repair depot in Seoul, and by the way that line is Korean language only. You're also going to need your receipt from an authorized seller so we can be sure it didn't 'fall off a truck.'"
Most products come with 6 months-1 year warranty. So, let's say I buy a Samsung TV that breaks six months later due to a defect in manufacturing, Samsung will replace the TV for me under warranty if I bought it from a Samsung approved retailer, say Walmart. If I bought the same exact TV from a retailer unknown or unapproved by Samsung, they will say the warranty doesn't apply.
B&H gives their own warranty on grey market products to make up for it. So if you bought a grey market Samsung from B&H, Samsung's warranty wouldn't apply, but B&H's would.
>For IMP items only, B&H provides a warranty identical to the provisions and limitations of the manufacturer's warranty for such items, with the exception of the time period, which is equal to the term of the manufacturer's warranty or one (1) year, whichever is less.* Your dated B&H sales receipt is all you need to obtain warranty coverage from B&H for a "grey market" product purchased from us.