It's not the least bit surprising for 2% to make such a large difference. We deal with this sort of thing on a highly regular basis -- ordering food at a restaurant, writing code, reading books, having conversations...
The 2% example says the obvious: "Aliens could be really advanced compared to humans because they're different from humans in a way that makes them really advanced."
Even an alien civilization that may seem like gods to us won't confuse us with our genomic neighbors.
It is similarly imaginable that evolution could, without breaking a sweat, spit out intelligence that would consider us stupid the same way we consider chimpanzees stupid. They can do some cute tricks but that’s about it.
He basically wants to open our eyes to the idea of a vast scale of intelligence, not between village idiot and Einstein but spanning much wider. Meeting someone that is just as intelligent as we are seems unlikely.
Essentially: chimpanzees share ~98% of our DNA, yet we don't view them as having anything near our intelligence. If it only takes a 2% difference for this to happen, imagine how more advanced alien species might view us.