Could it be that you have the 30,000' view, while they had a ground view and climbed up a mountain to fix the view for all those in their town?

Out of frustration I've broke out IDA Pro enough times to scratch my own itch that it's turned me to into a near Stallman-esque fan of open source software. When you work for small companies, bug reports on proprietary software issue trackers often get neglected.