Re:Back to the Future of Handwriting Recognition
by SmellyGeekBoy on Tuesday June 12, 2018 @06:07AM
(#17292004)
Wow, what a nostalgia trip! The Graffiti handwriting system was brilliant. I only owned a PalmOS device for a short time (I was very late to the party and they were already old hat) but I picked it up very quickly and still remember how to write most of the "letters".
The trick was that they treated "Graffiti" as a new alphabet that users had to learn. Thus, when the recognition engine failed, many users blamed themselves (i.e. their Graffiti fluency) rather than the product.
In contrast, when products that promised to recognize natural handwriting had a recognition failure, the users tended to blame the products.
It's a good lesson for product development--user satisfaction will depend in part on user expectations.