As an aside, I tend to think about what I'd be prepared to pay for something before I click on the pricing page. In the case of X dot AI, it was about $5-10 per month. I'm sure it is good, but docusign (similar price) is MUCH more valuable to me - time kills deals and docusign helps bring them in. An AI bot that books in meetings just doesn't deliver the same ROI.
My perception of Microsoft is that it's a Hydra.
The upside is that it's not all bad! The head responsible for the product you care for might have been there for a long time, and is doing a really good job in keeping it up.
The downside is that the other heads might be doing something entirely different and turn the whole beast around .
And while all this is going on, some heads just get chopped off here and there.
(sniff Lumia sniff)
AWS was not great in its first 5 years. Its capabilities 5 years ago were pretty good but nothing compared to today.
Google is bad at long term development, especially with Ruth Porat at CFO. Microsoft is mixed - for every Xbox and Hololens there's a Courier.
One thing missed in chatbots is that X dot AI is a chat bot that works pretty well. There are others that are similarly domain limited where the current interaction model is an email thread or a text conversation. These tend to be doing well.