This month I had the same thing happen at 4 different stores (Walmart, Home Depot, Lowes, and Ace Hardware): I ask where can I find product-X and the store attendant pulls out his/her smartphone to look it up on the internet, either to find out what department that is or what it is (when it's something they ought to know). I have a smartphone too, I could have looked it up. I'm not asking to see the web page for it, I want to know where it is physically. They hire people who do not even have basic knowledge of their own department, and apparently do not train them either. But this thing of acting as though them looking up the same thing I already researched on the web before I came in the store is something that I need help with is new.