Re:Chatbots were the next big thing: what happened?
by briandear on Friday June 08, 2018 @03:28PM
(#17268914)
That typing sound is to ensure that you are aware the call hasn’t disconnected. With just silence, users feel like they have been disconnected.
Re:Chatbots were the next big thing: what happened?
by hermitdev on Friday June 08, 2018 @04:34PM
(#17269447)
Doesn't make it any less condescending. Replace it with some quiet white noise or something...
Re:Chatbots were the next big thing: what happened?
by mjevans on Friday June 08, 2018 @05:43PM
(#17269962)
I'd prefer randomized 'hard disk seeking' noises; not the click of death, the sort of soft muted chirping you used to get from very large and slow magnetic media as you actually heard the heads seek back and forth.
In an alternate pinch, licence some item get sounds from vidoegames and do A B testing on customer satisfaction.
Re:Chatbots were the next big thing: what happened?
by cdubzzz on Friday June 08, 2018 @08:35PM
(#17270833)
Interestingly, before making this change the line did use a simple "enter account your number" prompt that was followed by a consistent combination of little clicking sounds that seemed to indicate something was happening. I found that much more pleasant than fake key taping.
The tipping point for me was when the AT&T small business line I used to use changed to a voice interface and included fake keyboard taping sounds after each interaction. That just felt so damn insulting.
Lately I just say ridiculous shit with these interfaces to see what happens.
A few days ago I was using one for Delta that couldn't tell the difference between "Yeah" and "Yes". Sigh.