Re:Chatbots were the next big thing: what happened?
by chias on Friday June 08, 2018 @03:28PM
(#17268906)
I think it's less about having to pay them less and more about less "customer interface" training, less concern about liability with regards to what the person might say, not having to worry about the potential stigma associated with a foreign accent, etc. But I'm just speculating here.
It seems very strange to have a human who can listen but can't speak. I guess these companies think that by removing speech as a possibility, they're able to pay the employee less or something?