News for hackers. Stuff that matters.

A comment on Chatbots were the next big thing: what happened?. Parent comment

Re:Chatbots were the next big thing: what happened? by giobox on Friday June 08, 2018 @02:25PM (#17268336)
> For many of these systems, you actually are talking to a human.

Is this practice widespread at all? I've worked at several contact center software companies with many customers and never once heard of this. It's always been automated IVR software controlling this. This sounds to my ears like maybe an outlier of a particularly awful contact center? I'd certainly pause before claiming this is how it works for "many of these systems".

[ Parent | on HN ]
Re:Chatbots were the next big thing: what happened? by chias on Friday June 08, 2018 @03:25PM (#17268876)
That's actually a good question -- I don't know. My only window into this world was through him, and from his point of view it seemed widespread. I'll update my comment accordingly.

Edit: ahh I can no longer edit it :|

[ Parent | on HN ]