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Re:Chatbots were the next big thing: what happened? by tenaciousDaniel on Friday June 08, 2018 @01:37PM (#17267807)
But this aligns precisely with what I said. I didn't say it was easy. In fact, I said that the industry vastly underestimates the technical challenge of the problem. My point in mentioning customer service calls was that when we finally are able to generate viable AI (which seems like a long ways out), short and limited interactions will likely be the first inroads. I stand by what I originally said, which was that in comparison to all other human interactions, these are likely the lowest hanging fruit. Not that they are, in absolute terms, low hanging fruit.

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