There's an issue of trust, as well. When I call a support number, and I get a robotic voice that assures me I can speak to it as if it were a person in plain language, I simply don't believe it.

It's just not true, either. So I end up trying to figure out how to structure my query so the robot on the other end will understand what I want, instead of just saying what I want.

In the end, I just repeat "human" and mash the 0 button over and over until I get a real person to talk to.