You're being downvoted because Hacker News really isn't the place to tell rambling, vaguely related anecdotes just for fun. Try Reddit for that. Otherwise, welcome!

it isn't vaguely related. it may be poorly written, but it was meant to be an example of the surrealness of bad customer service in stores like home depot.

anecdotes are certainly part of this site. just look this thread. they are plastered over every thread in general.

and why are you welcoming me? i have been here.

the hubris one encounters here is suffocating.

Most people here are discussing employee knowledge, not actions. What you described is just showcasing a bad employee, not necessarily one that doesn't know their stuff. To a small extent, the not capitalizing anything hit some peoples peeves I'm sure.