I’m building something along these lines. Rather than offering support contracts, I am aiming to make doing hourly paid remote support as easy as possible for open source devs.

As for businesses, Otechie is focused on startups, who often have more money than time/experience. For me personally, I have often spent days in frustration, when the right person could have helped me though quickly.

If you’re curious, here’s a link: https://otechie.com

Can't see it unfortunately, I'm in the EU!

It probably wouldn't be worth very much. If, for example, I'm writing a python app and I import some package from pypi, if that package is relatively small, and I have some issue with it, I can probably just open the code files and figure it out. Support for open source projects usually means it's something large and complex and requiring specialized knowledge or at least beyond your own, or your project is so large and complex you need outside help getting it done. Also, suits willing to foot the bill.

Thanks for the feedback :) I think I was more positioning this as "We have hundreds of open source dependencies, can I pay someone (x) to support these all in one go?", mostly due to the proliferation of npm packages!