News for hackers. Stuff that matters.
Re:How to be a Manager – A step-by-step guide to leading a team by jph on Tuesday June 05, 2018 @01:41PM (#17240124)
Great article IMHO especially suitable for new teams, new managers, and top down understanding. Kudos!

For people who are stepping into existing teams, I suggest writing ground rules.

Ground rules are clear explanations of team expectations. Ground rules can be simple, bottom up, and help improve teamwork:

https://github.com/joelparkerhenderson/ground_rules

I agree fully with the author about writing objectives.

Objectives can be sophisticated, top down, and help improve planning. I suggest knowing "Objectives and Key Results" (OKRs) as at Google and Intel:

https://github.com/joelparkerhenderson/objectives_and_key_re...

Re:How to be a Manager – A step-by-step guide to leading a team by LgWoodenBadger on Tuesday June 05, 2018 @02:49PM (#17240818)
Core-hours are 9am-5pm? Aren't those just the normal busines hours for white-collar work?
Re:How to be a Manager – A step-by-step guide to leading a team by kolpa on Tuesday June 05, 2018 @03:20PM (#17241082)
Wow. "core hours" is full time, but there's also mandatory overtime. Anyone not in the boss's timezone has to to work weird hours to satisfy the micromanager's desire for fiefdom face-time. Work starts before 9am every day, to prep for a 9am dressing-down.

This is not a place where anyone with a choice would want to work.

> * Each workday has a team standup meeting. We choose 9 a.m., because it sets the tone for the day.

> * The workday has core hours when we expect people to be together. We choose core hours 9 a.m. to 5 p.m. in our team's main time zone, because these are typical business hours for typical offices.

> * Beyond the workday core hours, we expect people to do their own schedule

Re:How to be a Manager – A step-by-step guide to leading a team by jph on Tuesday June 05, 2018 @03:43PM (#17241334)
You make great points and I'll edit now to make it more clear that the goal of the ground rules is to be communicating, and the goal of the writeup is to show a bunch of examples gathered from many teams in many industries.

Can you refresh the repo page now and see if it is more helpful and clear? Thank you!

For example, the item about 9-5 core hours actually comes from a bank that has tellers, call center operators, and an IT staff that needs to be onsite and available for helping with physical hardware. Again, the point of the ground rules isn't the hours per se; the point is that the team writes its expectations so everyone has a good understanding.

Re:How to be a Manager – A step-by-step guide to leading a team by humbleMouse on Tuesday June 05, 2018 @03:58PM (#17241455)
9-5 core hours is bullshit. The whole point of core hours is to be a window of time where you can guarantee a meeting can be scheduled with people across time zones. This doesn't mean you have 8 hours of core hours. That's literally insane.
Re:How to be a Manager – A step-by-step guide to leading a team by seanmcdirmid on Tuesday June 05, 2018 @04:21PM (#17241649)
Not to mention you can’t adjust your hours at all to avoid rush hour or cooperate with a spouse in day care management. 9-5 is necessary for banks, but not for software developers. Having a few core hours is necessary, but if it’s 8, you can no longer call them “core”.
Re:How to be a Manager – A step-by-step guide to leading a team by dahart on Tuesday June 05, 2018 @04:31PM (#17241741)
> if it’s 8, you can no longer call them “core”

You are lucky if you think 10-12 hour work days don't exist in software development. You might also be forgetting about flex schedules, core hours may include the entire working day and may be a signal that substituting 9-10am for 5-6pm is not acceptable because you were hired to do a job that depends on your presence when others are also there. There are multiple legitimate reasons that core hours exist in 8 hour blocks in some places.

And that's all moot since the specific hours in this discussion are unrelated to the point @jph was making, which he already stated kindly and clearly.

Re:How to be a Manager – A step-by-step guide to leading a team by seanmcdirmid on Tuesday June 05, 2018 @04:51PM (#17241918)
No, they really can't do that, at least they can't document it, unless the employees are non-exempt or they wish for the employees to be paid overtime. Even having core time at all sounds like a non-exempt requirement, let alone the whole day.

Many managers are completely oblivious to federal labor laws, unfortunately.

Re:How to be a Manager – A step-by-step guide to leading a team by dahart on Tuesday June 05, 2018 @05:08PM (#17242074)
It would help to have more specifics about who & what you're talking about, I'm not sure what you mean when you say they can't do that.

But, I worked in a very well known Hollywood film studio that had mandatory 10 hour work days with an 8 hour core window, not including crunch times. They factored overtime pay into the schedule. This meant that all employees were being paid some 1.5 time, that double-time would hit sooner than you'd think, but also be a lower rate than what you might expect. It was all documented and reported on my tax forms, and within the bounds of California law AFAIK.

Re:How to be a Manager – A step-by-step guide to leading a team by seanmcdirmid on Tuesday June 05, 2018 @05:12PM (#17242111)
You weren’t exempt since you were getting paid overtime.

Exempt and non exempt status are very clearly defined. One gets paid hourly, the other a salary. If you are on any kind of schedule, you are usually non exempt unless really a manager.

Re:How to be a Manager – A step-by-step guide to leading a team by dahart on Tuesday June 05, 2018 @05:19PM (#17242180)
Yes, that's correct. Where are you going with this? Both exempt and non-exempt employees there, including all the software devs, had an 8 hour core window that was called "core hours", and everyone worked at least 10 hour days.
Re:How to be a Manager – A step-by-step guide to leading a team by seanmcdirmid on Tuesday June 05, 2018 @06:24PM (#17242617)
In order to be exempt, your hours can’t be fixed. You can go over or under them as part of your duties, but as soon as the boss says you will work XXX hours, then your exempt status disappears

That this law is broken often is in no doubt, but all it takes is one complaint to the DOL to set things straight quickly. At the very least, if the core hours are documented, it should be fairly easy to make a case for whatever overtime was worked.

Re:How to be a Manager – A step-by-step guide to leading a team by dahart on Tuesday June 05, 2018 @08:49PM (#17243515)
> In order to be exempt, your hours can’t be fixed.

I don't think this is true. And it's irrelevant to my point that there are legit reasons for 8 hour "core hours" windows. That discussion was already irrelevant to the point @jph was making: that communicating team expectations by writing them down, making them explicit, and communicating them is a good idea.

Anyway, I just looked up exemption status, and here's what some lawyers have to say about it. I'm certain that the studio I was working for was not breaking any laws by having 10 hour work days with core hours. The way they accounted for it was a tad surprising / misleading to me, but it was in no way illegal.

'An exempt employee has virtually "no rights at all" under the FLSA overtime rules. About all an exempt employee is entitled to under the FLSA is to receive the full amount of the base salary in any work period during which s/he performs any work (less any permissible deductions). Nothing in the FLSA prohibits an employer from requiring exempt employees to "punch a clock," or work a particular schedule, or "make up" time lost due to absences. Nor does the FLSA limit the amount of work time an employer may require or expect from any employee, on any schedule. ("Mandatory overtime" is not restricted by the FLSA.)'

http://www.flsa.com/coverage.html

https://www.dol.gov/whd/overtime/fs17c_administrative.pdf

Re:How to be a Manager – A step-by-step guide to leading a team by gowld on Wednesday June 06, 2018 @02:53AM (#17244893)
Exempt means not paid hourly. I think you are confusing Exempt with Independent Contractor or something else. An exempt employee can certainly be required to show up for work when needed, be they an oncaller, or a hospital resident, or an attorney litigating in court.

http://www.flsa.com/coverage.html

> The job duties of the traditional "learned professions" are exempt.

> Professionally exempt work means work which is predominantly intellectual, requires specialized education, and involves the exercise of discretion and judgment.

Re:How to be a Manager – A step-by-step guide to leading a team by lmilcin on Tuesday June 05, 2018 @05:01PM (#17242006)
I work from Poland. In my previous job I participated in a number of projects. I would typically do some hours within my "normal" working hours but then have those strange meetings. For example, one regular meeting was at 1AM my time which was when the project team would meet -- half of it was US, half of it was China.

Generally meeting anybody from West Coast meant I had to stay late, for some reason I was never able to organize meeting that would have more than one US West Coast person come early to work

Re:How to be a Manager – A step-by-step guide to leading a team by snow_mac on Wednesday June 06, 2018 @11:30AM (#17247923)
This is why I'm a contractor. You want me to work 12 hour days? Ok, I'm capped at 40 hours a week? Well, I guess I'll just work 3 days a week then! Or you can approve me for overtime. But either way I'm getting paid for every hour
Re:How to be a Manager – A step-by-step guide to leading a team by dahart on Wednesday June 06, 2018 @04:33PM (#17250858)
I got paid for every hour, and it was my choice to take a job that had 10+ hour days. I was paid overtime when I stayed late or worked weekends. For the most part I liked working in film despite the long hours.

Either way, your incredulity is perhaps misplaced. You always have the power to choose the job & hours you want. It might affect how much money you make, what you do, or how other people perceive you, but it's not hard to guarantee you get paid for 40 hours and never work more than 40 hours.

Personally, I don't love working at places where people are obsessively concerned with getting paid for every minute worked and with clocking out at 5pm sharp. By all means, we should have lives outside of work, but I'd rather be working on something fun where the people around me are engaged and are so involved we sometimes don't even notice it's 5:45 than a place where people count down the minutes until they can leave. That's just how I feel now, and I might change my mind. It's a certainly balance, it can go wrong in both directions.

Back to the real topic of this thread: explicit communication of expectations at work is better than not communicating, or unspoken desires or vague rules, right?

Re:How to be a Manager – A step-by-step guide to leading a team by lkrubner on Tuesday June 05, 2018 @08:18PM (#17243356)
seanmcdirmid, what country are you in? In the USA there are very few jobs that are strictly 40 hours. Part-time jobs are less than that, whereas full-time jobs are typically more than that.
Re:How to be a Manager – A step-by-step guide to leading a team by dahart on Tuesday June 05, 2018 @04:12PM (#17241564)
It feels like you didn't even read the comment you replied to. FWIW, I've worked in a company where the whole point of core hours was to have a working set of people in the building at the same time, and wasn't related to time zones or even meetings.
Re:How to be a Manager – A step-by-step guide to leading a team by icelancer on Tuesday June 05, 2018 @04:05PM (#17241516)
Agreed. When I run teams the core hours are typically 10 AM - 2 PM or some band of 4 hours around a key time.
Re:How to be a Manager – A step-by-step guide to leading a team by gaius on Tuesday June 05, 2018 @04:57PM (#17241975)
We choose... We choose... we expect

That’s the royal “we” isn’t it?

Re:How to be a Manager – A step-by-step guide to leading a team by jph on Tuesday June 05, 2018 @03:19PM (#17241063)
Yes and I'll detail that in the repo now, and emphasize that these are examples gathered from many teams.

Can you try reloading the repo page and see if it makes better sense now? Thanks for the feedback!

Re:How to be a Manager – A step-by-step guide to leading a team by viridian on Tuesday June 05, 2018 @03:25PM (#17241145)
As Kolpa said, your core hours mean a lot of mandatory overtime. Why would anyone want to work under these conditions?
Re:How to be a Manager – A step-by-step guide to leading a team by newfoundglory on Tuesday June 05, 2018 @03:56PM (#17241438)
Did you read the updated response? They are examples from different teams.
Re:How to be a Manager – A step-by-step guide to leading a team by gregskloot on Tuesday June 05, 2018 @03:24PM (#17241127)
The ground rules idea is awesome. In the article I refer to something similar as "team customs"... I like your name better!
Re:How to be a Manager – A step-by-step guide to leading a team by sesteel on Tuesday June 05, 2018 @05:02PM (#17242018)
I've been multiple places where these are called "Team Agreements" and they are reviewed regularly as part of the retrospective process.
Re:How to be a Manager – A step-by-step guide to leading a team by jbarmash on Tuesday June 05, 2018 @05:04PM (#17242043)
Also, I've called it Working Agreements. Here is a great post about them - https://giffconstable.com/2016/03/getting-tactical-product-t...
Re:How to be a Manager – A step-by-step guide to leading a team by jonny_eh on Tuesday June 05, 2018 @01:59PM (#17240311)
Those ground rules are great. How do you "enforce" them, or at least keep them at front of mind on the team?
Re:How to be a Manager – A step-by-step guide to leading a team by jph on Tuesday June 05, 2018 @02:18PM (#17240506)
Thank you! If you have ideas, I'd like to hear.

To keep ground rules at front of mind, each teammate is responsible and self-directed.

* I have a teammate who likes to write the core rules on the whiteboard before each meeting, and point to them when he starts the meeting, and each time a participant needs reminding. This is amazingly effective with a good sense of humor.

* I have a teammate who uses chat private messages to coach people. This is especially effective for things like video calls when we want to try the team sign language ground rules.

* I have a teammate who does weekly one-on-one meetings with every direct report, and monthly one-on-one meetings with skip level reports, and discusses the ground rules along with OKRs (objectives and key results) and KPIs (key performance indicators).

I'm always open to learning new aspects, and also to trying new ways of working. Feedback is very welcome.

Re:How to be a Manager – A step-by-step guide to leading a team by anothergoogler on Tuesday June 05, 2018 @04:12PM (#17241567)
I'd have some sign language for anybody who tried enforcing "sign language ground rules."

> * I have a teammate who likes to write the core rules on the whiteboard before each meeting, and point to them when he starts the meeting, and each time a participant needs reminding.

Are you working with school children or professionals?

Re:How to be a Manager – A step-by-step guide to leading a team by jph on Tuesday June 05, 2018 @04:28PM (#17241711)
> I'd have some sign language for anybody who tried enforcing "sign language ground rules." Are you working with school children or professionals?

For example the Executive Director was deaf, a significant number of client staff were hard of hearing, and there were 100K school students, including special needs students, and many recent immigrants who were starting to learn English.

All online materials were provided in accessible formats, and all public presentations had a sign language interpreter. A typical classroom meeting, district meeting, or videoconference, could have 20-80 participants.

I can point you to the National Association for the Deaf (NAD) which is an excellent advocacy group. NAD works to improve accessibility, equal access, and equal opportunities. Sign language in the workplace can be a big help to some people.

https://www.nad.org/resources/civil-rights-laws/

Re:How to be a Manager – A step-by-step guide to leading a team by a_e_k on Tuesday June 05, 2018 @05:36PM (#17242313)
I once served on a jury with a fellow who was deaf. It's been a while now, but I recall that we'd do things like minimize side conversations, take very well-defined turns when speaking, and pause in between speakers to allow the interpreters to catch up. It was an interesting process and I think that being respectful of him and the interpreters actually made us more efficient in our deliberation as a group.
Re:How to be a Manager – A step-by-step guide to leading a team by jph on Wednesday June 06, 2018 @01:08PM (#17248929)
Your experience is fascinating! Can you write a bit more about this? I think you're on to something important.
Re:How to be a Manager – A step-by-step guide to leading a team by gowld on Wednesday June 06, 2018 @02:56AM (#17244914)
You've received a lot of hostile comments in this conversation, and you've handled them all with aplomb and courtesy, bridging the gaps of mismatched assumptions. I salute you.
Re:How to be a Manager – A step-by-step guide to leading a team by jph on Wednesday June 06, 2018 @01:07PM (#17248912)
Thank you for noticing and commenting; I appreciate your salute. Positivity is enormous help to people, including me. :)
Re:How to be a Manager – A step-by-step guide to leading a team by anothergoogler on Tuesday June 05, 2018 @05:04PM (#17242035)
You didn't make it at all clear that your sign language rules were to serve the deaf and hard of hearing. This is not a common workplace situation so perhaps you understand my confusion.
Re:How to be a Manager – A step-by-step guide to leading a team by seanmcdirmid on Tuesday June 05, 2018 @04:23PM (#17241668)
The whole point of K-12 education is to produce obidient factory workers. It isn’t a coincidence that some office cultures might evolve in similar ways.
Re:How to be a Manager – A step-by-step guide to leading a team by LargeWu on Tuesday June 05, 2018 @02:22PM (#17240559)
Make it explicit for some period of time as you introduce them. If they need review they can be part of the weekly/biweekly retro. If it needs more personal reinforcement then 1-on-1's. It's the manager's job to communicate these and KEEP communicating them.