Although the BOFH stories never clicked with me, I hazard that the je ne sais pas of your reflection could be - I speak for my own recollection of the genre - the immeasurable catharsis and balm I certainly felt, as a release from every excruciating situation in which I so dearly would have loved to have retorted, "Have you switched it off and turned it on again?"[0], toungue firmly in cheek or not, without fear for my unappreciated job.

[0] The IT Crowd, UK Channel Four, available in whole on 4OnDemand, for anyone who has been deprived.