How is literally driving to the house of the person affected 30m after receiving the email and replacing the broken device "not showing remorse"? I honestly don't understand HN sometimes, do you want them to literally lie about what happened? It was a hardware bug, and they literally had to cripple the device and disable touch control for every single device out there, to avoid this happening again, even though realistically it was only 0.001% of the devices that were affected. But again, they didn't take a chance and completely disabled that feature. Yet apparently that's "not shownig any remorse"...

As for ads, again, who cares what they said, actions is what matters. There hasn't been any other content like that since then.

Google Now probably does the same thing, but it's still incredibly useful.