From the abstract:
We methodologists and process designers have been designing complex systems without characterizing the active components of our systems, known to be highly non-linear and variable (people). This paper outlines theories and projects I reviewed on the way to making this stupendously obvious but notable discovery and four characteristics of people that most affect methodology design and project outcome. I find these characteristics of people to be better predictors of project behavior and methodology success than other methodological factors.
Some are: http://alistair.cockburn.us/Characterizing+people+as+non-lin...
From the abstract: We methodologists and process designers have been designing complex systems without characterizing the active components of our systems, known to be highly non-linear and variable (people). This paper outlines theories and projects I reviewed on the way to making this stupendously obvious but notable discovery and four characteristics of people that most affect methodology design and project outcome. I find these characteristics of people to be better predictors of project behavior and methodology success than other methodological factors.