Reports from Nest Secure customers who are unable to arm/disarm or lock/unlock

Re:Reports from Nest Secure customers who are unable to arm/... by fredley on Thursday May 17, 2018 @10:35AM (#17091578)

On the one hand, expecting your remote-controlled lock to work all the time (as in 100% uptime) is unfeasible, since it is impossible to achieve 100% uptime. Almost everyone buying a smart lock probably expected it to have 100% uptime though, and I'm sure they didn't read the small print w.r.t. uptime SLAs.

On the other hand, it's probably no more inconvenient than locking yourself out, something that happens every now and again for anyone. Except you don't have yourself to blame, but Nest.

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Re:Reports from Nest Secure customers who are unable to arm/... by phkahler on Thursday May 17, 2018 @10:44AM (#17091684)

Your thermostat should does not need an internet connection to measure temperature and turn on the furnace. Indeed, an oldschool thermostat with a mercury switch can do that. No mater how awesome your "smart" product is, it needs to not fail it's primary function unless its physically broken.

I'm also looking at Alexa and the stupid plug someone got me for a gift. Sure, I use it "Alex turn on the lamp" but I know that the system is totally unnecessarily dependent on the internet and two distinct companies for that to work. I would never have purchased such nonsense for myself.

People in tech have strange ideas about what it means for something to work acceptably.

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Re:Reports from Nest Secure customers who are unable to arm/... by steve_musk on Thursday May 17, 2018 @11:43AM (#17092300)

The thermostats still worked and you could walk over and manually turn it up/down. You just couldn’t use your phone to do it, which is not too big of an issue.

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Re:Reports from Nest Secure customers who are unable to arm/... by unit91 on Thursday May 17, 2018 @10:44AM (#17091677)

Absolutely agree with everything except

> On the other hand, it's probably no more inconvenient than locking yourself out...

It looks like local control (i.e., with physical access) wasn't affected, so the only convenience lost was remote access. Not great when you've bought the product specifically for that feature of course, but still much better than locking yourself out.

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Re:Reports from Nest Secure customers who are unable to arm/... by fredley on Thursday May 17, 2018 @10:57AM (#17091825)

I can imagine a few people couldn't get into their AirBnBs or whatever until the host schlepped across town, probably ruining their day.

But yes, that's the risk of relying on a system as unreliable as the internet for such a task.

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Re:Reports from Nest Secure customers who are unable to arm/... by Erik816 on Thursday May 17, 2018 @10:41AM (#17091650)

I haven't locked myself out of my house since I was about 12, and the dumb lock on my house has had 100% uptime for the 10 years since we've moved in. So I don't totally get the appeal of a "smart" lock.

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Re:Reports from Nest Secure customers who are unable to arm/... by erkkie on Thursday May 17, 2018 @11:13AM (#17091988)

Give access to cleaners? Renting? Airbnb?

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