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A comment on Coinbase releases professional trading platform for institutional clients. Parent comment

Re:Coinbase releases professional trading platform for insti... by jbaudanza on Tuesday May 15, 2018 @12:36PM (#17075227)
They have developed a reputation for having poor, unresponsive consumer support. Try doing a twitter search for @coinbasesupport. At any given time, it's a horror show.

I personally discovered this after a time sensitive transaction took about 48 hours to complete because of a buggy deploy on their end. The only reason it didn't take longer was because I was able to track down a coinbase support employee on the bitcoin reddit.

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Re:Coinbase releases professional trading platform for insti... by oceanghost on Tuesday May 15, 2018 @12:51PM (#17075360)
Same. They accidentally repeated a buy I'd made 5 or so times-- and it took almost a month for the coins to appear in my account.

I ended up making a couple bucks off the deal. But I can't help but think how badly it could have gone.

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Re:Coinbase releases professional trading platform for insti... by stephen_gareth on Tuesday May 15, 2018 @01:44PM (#17075939)
Official Coinbase support is non existent in my experience. There are people on the Coinbase Reddit page https://www.reddit.com/r/CoinBase/ who seem to be able to move things along if you aren't getting any support from Coinbase.
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Re:Coinbase releases professional trading platform for insti... by RasputinsBro on Tuesday May 15, 2018 @12:42PM (#17075283)
So this seems to be a pattern. The link that I posted elsewhere in this thread and the occurrence there was precisely because of poor support. (Again, I'm not affiliated with that guy in any way)
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