I second this (and I'm someone who admires stripe too). I seem to only get generic support emails from Stripe, with an emphasis on closing the ticket, rather than answering the question. This may be a side effect of growing at the pace they have. Incidentally, I got cold called by wepay a week ago to integrate with my app (https://usebx.com) and their support has been rather impressive - for me, they are winning on the customer support front.