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Re:Don’t buy System76 hardware and expect to get firmware up... by theyinwhy on Thursday May 10, 2018 @03:13PM (#17042054)
Using "empowerment and enablement" as an excuse for not doing the repair during warranty is not acceptable.

Why would I want to repair a computer in warranty if I could instead spend time with my friends?

If not in warranty, I of course would appreciate manuals' and spare parts' availability.

But those are two very different kind of situations.

Re:Don’t buy System76 hardware and expect to get firmware up... by Xeboc on Thursday May 10, 2018 @03:57PM (#17042418)
As I indicated:

"At any point in time, we are more than happy to bring a computer in and do the repair work."

No one has to do the repair work if they don't want to!

Re:Don’t buy System76 hardware and expect to get firmware up... by theyinwhy on Friday May 11, 2018 @02:42AM (#17045388)
That's good to know. What does your support look like? Do you send me a loaner? How long does it normally take you to do repairs?