Re:Google’s new conversational AI could eventually undermine...
by harperlee on Thursday May 10, 2018 @11:52AM
(#17039995)
> Scripts don't get mad at me if I take a long time to make a decision.
Most IVR systems I used hang up on you if you do not provide information after 1-2 repetitions of their request. And asking for time is not an option. Which is infuriating whenever you are reaching for some piece of info.
Re:Google’s new conversational AI could eventually undermine...
by Zarel on Thursday May 10, 2018 @12:34PM
(#17040439)
Yeah, which is mildly frustrating, but it doesn't ruin my mood the way a human getting mad at me would. I just call them back once I get everything I need, and feel no rush.
Most IVR systems I used hang up on you if you do not provide information after 1-2 repetitions of their request. And asking for time is not an option. Which is infuriating whenever you are reaching for some piece of info.