I am not sure what all this is supposed to enable us as customers or users to do. What I can see is a bunch of ways to avoid human contact including no longer calling people like a real human or not even choosing my own words in an email. But from the perspective of someone who dealt with Google's awful customer service, maybe they could use this in that regard to actually have a voice on the phone even if it isn't human. Automation is a great thing until you see the human cost. At some point Google is going to have to use its vast capacities to not give people more time, instead give them more opportunities. For e.g. the DeepMind paper showing how to save energy - that was cool.