Causes vary. Sometimes it's a resource that fails to load. Sometimes it's a race condition. Sometimes, it's just dumb coding[0]. The more JS is put on site, and the more the site depends on it, the more likely it is to happen.
--
[0] - Like one of the large food order sites in my country that won't let you submit a form if it contains a number in the comment box - the very comment box you're supposed to use to add details like floor number. The problem persisted for the last couple times I used them (in a space of several weeks), so I wonder if they even realized they have a problem and are losing business because people see the checkout form broken without explanation, and order elsewhere.
- Visitors with a bandwidth so low it takes a long time for the JS to download completely (so making it work in the mean time helps a lot).
- Visitors with outdated browsers where your JS will stop on some unsupported feature you forgot to polyfill (I usually add a polyfill after when I see it but in the mean time it works), that's what I meant by "crashing", it never works 100% of the time in 100% of the cases, it depends on the browser as well.