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A comment on Subscription Hell. Parent comment

Re:Subscription Hell by jakobegger on Monday May 07, 2018 @03:11PM (#17015545)
Until your standalone software answers customer support requests automatically, you‘re still going to have variable costs that grow with your user base.
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Re:Subscription Hell by taneq on Tuesday May 08, 2018 @01:09AM (#17018943)
It's trivial to only supply customer support for a limited time after sale of the software, or to offer a separate support contract for customers who require support.
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Re:Subscription Hell by jakobegger on Tuesday May 08, 2018 @03:05AM (#17019366)
“Hi, I lost my license key!”

“Thanks for contacting us! Our standard license includes support for 12 months after purchase. I’ve attached an offer for our extended support contract. I’m looking forward to your response!”

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