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Re:Self-Awareness for Introverts [pdf] by dvdkhlng on Monday May 07, 2018 @05:18AM (#17011334)
This sounds like (one component of) non-violent communication [1]. I myself found that reading about NVC quite enriched my perception of interaction with people. It provided me with some more concepts and framework to understand what is happening while also giving me more options for responding.

[1] https://en.wikipedia.org/wiki/Nonviolent_Communication

Re:Self-Awareness for Introverts [pdf] by BeetleB on Monday May 07, 2018 @11:15AM (#17013340)
I highly encourage the book it is based on. It is gold:

https://www.amazon.com/Nonviolent-Communication-Language-Lif...

It is one of those compact books that are quite effective. Other books are a bit heavy and you almost feel like you have to memorize flow charts. This book is fairly formulaic, but with easy to remember formulas. A lot of the book may seem a little too soft/touchy, but fortunately when I read it I was reading other books that go into the details of the psychology behind communications (which this one doesn't), and there is a lot to back up the advice in the book.

Mind you, if this isn't your default style of communication, it will take a lot of practice (and perhaps years) to get there. I think for me it was about a year of trying before my first successful use of it in a hostile conversation. It's hard to stick to trying something if you don't see signs of success inside of a year.