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Re:Customer takes Bell to court and wins by chipperyman573 on Tuesday May 01, 2018 @02:03PM (#16969596)
It's not illegal federally or in any of the 38 single-party consent states, as long as the person recording is a member of the conversation.

https://en.wikipedia.org/wiki/Telephone_recording_laws#Unite...

Re:Customer takes Bell to court and wins by smnrchrds on Tuesday May 01, 2018 @05:01PM (#16971577)
And the entire Canada, where the story is taking place, is single-party consent.