Re:Customer takes Bell to court and wins
by Spoom on Tuesday May 01, 2018 @01:56PM
(#16969487)
I'm guessing companies will eventually change the message to say that they're recording, and place their call center in a two party state, so you have to request their permission to record on your end (which they will decline).
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Would they have to wait for the customer to likewise consent -- would their recording not be an implicit consent?
Even in the two-party states, I would be surprised to find a judge or prosecutor who would allow a claim against a customer recording a call that was also recorded by the company. Even if technically violating the letter of the law. But cases like these have surprised me before.
Companies usually play that disclaimer via robot.
Does the law say I have to give notice when I think there's an actual human on the other end, or can I give notice when the robot pauses? The robot isn't verifying that there's an actual human on my end.
Re:Customer takes Bell to court and wins
by TallGuyShort on Tuesday May 01, 2018 @02:05PM
(#16969616)
The specific laws I'm familiar with don't reference consent to each specific recording, they reference consent for it to be recorded in general terms. Unless the law changed I wouldn't bother myself with it.