We made this quite awhile ago. Then, just a week ago we had an actual, real customer sign-up. So Im posting here to see what you guys think and whether its worth us paying more attention to it.

We made it because:

- Users always ask the same questions at the same point in their journey

- Identifying what they are and where they occur helps you fix your UX

- You should be able to answer the common questions before they hit support

And:

- We couldn't find any simple SAAS solutions (so product teams can edit in realtime)

- Live chat is expensive and users expected a lightning quick response

- Other solutions were overkill, managing forums, FAQs, "AI" powered contextual help etc