I think I get it. They could have chosen to act faster, before being forced to act by the politics of inclusivity.

I personally don't mind though. In my city many positive quality of life changes were made only after some disabled people complained. I benefit from those changes too, so I don't mind the delay as long as it eventually gets done.

I agree, if someone (SO, your city, or anyone else) finally improves their community in a way that benefits everyone, that's a good thing.

And if, as is often the case, past complaints had little effect until a particularly favored interest group spoke up, it's also an opportunity to listen more effectively to people who may have been ignored.