The article addresses this nicely. Users not having significant knowledge of the community rules— including but not limited to how close another question must be to your question to be considered a duplicate, how specific the question must be, or how to effectively search for prior questions (“didn’t come up in a google search is probably most people’s standards”)— is not laziness. Even being inexperienced enough to not know how to properly ask a question isn’t laziness, it’s inexperience. Assuming people’s inexperience or unfamiliarity with community norms is laziness is a huge part of the problem.