Re:Trump’s cell phone use is security “nightmare” waiting to...
by DoreenMichele on Thursday April 26, 2018 @01:55PM
(#16934042)
Headline is misleading. It should say smart phone use, not cell phone use. A lot of this is about his use of the internet via his phone, not about voice calls per se. The ability to pull a phone out of your pocket and call someone, almost any time, any where, is just another layer of the issue. But his use of twitter would be problematic even if it was all done from a PC.
When I had a job at an insurance company, where we had to comply with HIPAA et al, most people in the department hated making phone calls. I was there a fairly long time before I got any training on handling phone calls.
Phone call themselves are an information security nightmare waiting to happen in part because it is live conversation. It is hard enough to write a letter that is HIPAA compliant. Certain kinds of letters, like those advising customers of a HIPAA breach related to their policy, had to be written using a form letter and then reviewed by the legal department to make sure it was in compliance and this all went through your boss.
In the claims department, it was common for people to speak colloquially of 'paying claims' because most claims were paid, not denied. But the correct term is processing claims. I had a coworker get in trouble because she called a customer, said something like "We need this information so we can pay your claim" (instead of saying "so we can process your claim") and then the claim was actually denied.
President Reagan helped bring the presidency into the video age. He was a former actor and was constantly aware of surroundings and what was in the background behind him, what was framing his image. This changed the way the presidency was portrayed in visual media, both pictures and film. If you go look at presidential images preceding his administration and those following it, they are dramatically different.
My impression is that Trump made a concerted effort to go where the people were and adopt the channels of communication they used, including twitter. It wasn't his thing, personally. No surprise that he has no clue what he is doing.
Perhaps this is the presidency where we need to figure out how the president uses the internet and social media. Perhaps they need to develop some protocols around it. I don't believe there are previously established good protocols.
This is another venue for communicating with the people. Hopefully we woo't throw out the baby with the bath water in trying to resolve the issues this presents.
When I had a job at an insurance company, where we had to comply with HIPAA et al, most people in the department hated making phone calls. I was there a fairly long time before I got any training on handling phone calls.
Phone call themselves are an information security nightmare waiting to happen in part because it is live conversation. It is hard enough to write a letter that is HIPAA compliant. Certain kinds of letters, like those advising customers of a HIPAA breach related to their policy, had to be written using a form letter and then reviewed by the legal department to make sure it was in compliance and this all went through your boss.
In the claims department, it was common for people to speak colloquially of 'paying claims' because most claims were paid, not denied. But the correct term is processing claims. I had a coworker get in trouble because she called a customer, said something like "We need this information so we can pay your claim" (instead of saying "so we can process your claim") and then the claim was actually denied.
President Reagan helped bring the presidency into the video age. He was a former actor and was constantly aware of surroundings and what was in the background behind him, what was framing his image. This changed the way the presidency was portrayed in visual media, both pictures and film. If you go look at presidential images preceding his administration and those following it, they are dramatically different.
My impression is that Trump made a concerted effort to go where the people were and adopt the channels of communication they used, including twitter. It wasn't his thing, personally. No surprise that he has no clue what he is doing.
Perhaps this is the presidency where we need to figure out how the president uses the internet and social media. Perhaps they need to develop some protocols around it. I don't believe there are previously established good protocols.
This is another venue for communicating with the people. Hopefully we woo't throw out the baby with the bath water in trying to resolve the issues this presents.