Re:Alphabet Q1 2018 Earnings [pdf]
by anameaname on Monday April 23, 2018 @10:23PM
(#16909375)
This is on purpose. If the number of support people is a linear function of the number of users, the business cannot grow past half the worlds population.
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Re:Alphabet Q1 2018 Earnings [pdf]
by danieltillett on Tuesday April 24, 2018 @05:46AM
(#16911206)
Yes I understand it is on purpose, but it is not a useful metric to use when measuring a company.
Many other companies that have more customers than Alphabet manage to have support staff. While I doubt Alphabet cares, I won't use one of their paid services until I can get support.