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Re:Giving up on Google by sankoz on Tuesday September 14, 2010 @03:39AM (#1689832)
I have given feedback on search for "BMTC" not returning the official website of BMTC (bmtcinfo.com). (2-3 months back). But the search results haven't changed since then.
Re:Giving up on Google by Matt_Cutts on Tuesday September 14, 2010 @09:15AM (#1690382)
I did a quick check, and that website has some issues. Here's a wget on bmtcinfo.com:

$ wget http://bmtcinfo.com/ --2010-09-14 09:01:43-- http://bmtcinfo.com/ Resolving bmtcinfo.com... failed: Name or service not known. wget: unable to resolve host address `bmtcinfo.com'

The url http://bmtcinfo.com/ just doesn't work in a browser or with wget. And trying to fetch the "www" version of the website, it does a 302 redirect to a deeper url. 302 redirects are the ones that don't pass PageRank. The last time we tried to crawl the page, we got an error--probably from the non-www version. I'll see what we can do to find this site better, but returning errors instead of content to Googlebot really hurts that effort.

By the way, we provide a free webmaster console that would let the owner of this domain self-diagnose these issues. The "Fetch as Googlebot" feature lets the owner send Googlebot to fetch a url on their site and see what Googlebot saw, including errors and redirects. If the owner of bmtcinfo.com were to use that tool, they'd probably notice the errors pretty quickly.

Re:Giving up on Google by sankoz on Tuesday September 14, 2010 @01:39PM (#1691455)
Thanks a lot for the reply. I have passed on this info to bmtcinfo.com through their feedback form.
Re:Giving up on Google by Matt_Cutts on Tuesday September 14, 2010 @10:35PM (#1693094)
If you get through to them, it looks like a couple DNS servers in their chain have been serving us NXDOMAINs. Point them to sb[12].mooo.com, hosted on afraid.org, and ask them to let Googlebot in. :)
Re:Giving up on Google by sankoz on Monday September 27, 2010 @12:24AM (#1730727)
Almost 2 weeks over. No response from them so far :(