My point was only about the type of service you can expect at a bank of this type. Therefore, I gave another anecdote (my experience at a comparable bank, and another at a smaller/different type of bank).

I agree that the culture at Wells Fargo appears to have been one of rapacious greed. What I do not understand is how the previous CEO and his underling (the woman who retired) were not hauled before a judge on a range of criminal charges. Maybe CFPB does not have prosecuting power, but surely they can refer to DoJ for prosecution?