I was a Comcast customer for years. The service was unreliable. The phone support was useless and would, for example, ask me to reboot my computer when my modem was clearly failing to communicate with their equipment. Their techs would routinely arrive an hour or two late when they already had a four-hour window to hit, and not even call to tell me they would be late. One of them replaced something in an outside box and then just left, leaving two equipment boxes hanging open and scraps of cable lying on the ground.

I now have Verizon and the difference is vast. The service has gone down twice in five years. When I called it in, I was immediately connected to someone who knew what DHCP meant. They’re not perfect but they’re a lot better.