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Re:Wells Fargo Hit with $1B in Fines by lotsofpulp on Friday April 20, 2018 @01:54PM (#16886938)
The cost of employing and training people who are able to do those tasks at each location might not be make up for the revenue they bring in.

Online systems let you weed out those who are going to cost you in terms of labor hours, so you can trim the 20% of customers who take up 80% of the resources.

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